SHIPPING IN CERTIFIED ANTI-BREAKAGE CELLARS
IT IS GENERALLY SHIPPED WITHIN 24/48 WORKING HOURS FROM RECEIPT OF PAYMENT!
The shipping cost for Italy is € 10.00 for any quantity purchased, without increases. For a cost of more than 100.00 euros the shipping costs are free for Italy, delivery in Asti city or collection in the store is always free.
The only exception is the "Bag in Box" products for which, if included in the cart even in a mixed order, there is always a contribution of € 10 lump sum regardless of the quantity purchased and the amount reached.
Shipping costs abroad are always paid
Terms of payment
- PayPal: firstname.lastname@example.org
- Bank transfer to:
Bevi Bene srl
- Credit Card
Shipping and packaging
We generally ship within 24/48 working hours from receipt of payment
We dedicate a lot of care to the packaging of the products, thanks to the experience in the field of couriers, who are not always delicate in handling the packages. We entrust the packages to various partners, UPS, DHL, BRT who guarantee the utmost competence, reliability and professionalism in the service.
If you have doubts about the integrity of the package received, it is essential to write the following wording on the bill: "Acceptance subject to inspection" and indicate any visible damage to the package.
* Couriers deliver only on weekdays except Saturdays, Sundays and holidays.
Protection of minors
The sale of alcohol is forbidden to minors under the age of 18. By concluding the transaction, the customer undertakes to be 18 years old on the date of the order.
We do not include tax documentation in the packages. Anyone wishing an invoice will have to request it at the time of purchase, if not specifically requested, it will no longer be possible to request it later.
Right of withdrawal
The consumer has the right, within a period of 14 days from receipt of the goods, to exercise the right of withdrawal, which consists of the right to return the purchased goods to the seller, and the consequent right to a refund of the relative purchase price.
It is possible to use it by following the procedure below:
- Carefully pack the product or products, the customer can also reuse the packaging with which he received the goods and then return to our address: Enoteca Bevi Bene
Corso Torino 156
14100, Asti (AT)
- When we have received the package, if the contents are intact and free from any defect, we will refund the goods
- The costs of returning the product are charged to the buyer
- The communication containing the right of withdrawal may be sent, within 14 days of receipt of the product, also by telegram, e-mail and fax provided that it is confirmed by our communication within the following forty-eight hours.
For the purpose of exercising the right of withdrawal and any other communication, the customer must use the following addresses: Enoteca Bevi Bene
Corso Torino 156
14100, Asti (AT)
Details and conditions for exercising the right of withdrawal
The law applies to the product purchased in its entirety and integrity. It is not possible to exercise withdrawal only on part of the purchased product. The purchased goods must be intact and returned in the original packaging, complete in all its parts.
By law, the shipping costs are charged to the customer. The return shipment, until the certificate of receipt in our warehouse is received, is under the complete responsibility of the customer. In case of damage to the goods during transport, we will notify the customer of the incident (within the working day following receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the goods (if insured): in this case, the product will be returned, with shipping costs charged to the customer, at the same time canceling the request for withdrawal.
Enoteca Bevi Bene is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport.
If the original internal / external packaging is damaged, Enoteca Bevi Bene will deduct from the refund due a percentage equal to 20% of the same, as a contribution to the costs of restoring the goods. Without prejudice to any repair costs for damage to the original packaging, Enoteca Bevi Bene will refund the customer the full amount already paid, excluding shipping costs, within 30 days from the date of return of the goods.
It will be the customer's responsibility to promptly provide the bank details on which to obtain the transfer. The right of withdrawal is totally lost, due to lack of the essential condition of integrity of the property (packaging and / or its contents).
The obligations assumed by the customer (Obligations of the buyer), as well as the guarantee of the successful completion of the payment that the customer makes, are essential, so that by express agreement, the non-fulfillment by the Customer of only one of these obligations will determine the termination of the contract by law pursuant to Article 1456 of the Italian Civil Code, without the need for judicial ruling, without prejudice to the right of Enoteca Bevi Bene to take legal action for compensation for further damage.
Applicable law and competent court
This contract is regulated by the Italian law. In the case of a consumer user, the Court of residence or domicile of the consumer will have jurisdiction, if located in Italy. For any other dispute, however, the Court of Asti will be competent, the user can use the alternative extrajudicial procedure of the European Union accessible at the link: